Customer Feedback

Feedback from customers is always hugely appreciated.
If you have any questions, requests or kind words please click here to email me.

From: Nicky H
Sent: 15 September 2012 09:08
To: Monica Boxley
Subject: Feedback via your website

My bag arrived this morning, and it is absolutely perfect...

So now, I have to tell you the story of finding you!
About 3-4 years ago I was on holiday in Lyme Regis and saw one of your bags in a boutique in Lyme Regis... I loved it, but it was too big and out of my price range...

I wrote down the name Monica Boxley on a piece of paper to contact you at a later date.

At home now and your name is lost... And so is the name of the boutique...

About a year later my husband and I separated and there were no more family holidays... But I still remembered that bag and contacted every boutique in Lyme! I must have got someone on a bad day because when I did find the right shop, they couldn't tell me what your name was!!! So! Bag life went on!

By now I could afford to spend more money on a bag so had a Mulberry, but I never forgot about that bag I had seen on holiday...

Then a week ago I decided to replace my everyday bag... I trawled the Internet searching for new designers and new bags, and there it was! Staring out at me from an obscure online shop... The bag from the holiday!!! I FOUND YOU!

And the wait has made it even more special... Thank you!

From: Julia S
Sent: 13 September 2012 11:31
To: Monica Boxley
Subject: Sycamore Pendant

Hi Monica,

Just a quick note to tell you how much I love your Sycamore Pendant which I got recently for my birthday. It really does remind me of the innocent pleasures of my childhood picking up sycamore and looking for the smallest acorns – you really have caught the essence of these in this necklace.

Any chance you might add a small shiny conker to these in the future – that would really capture it all for me!!

Thank you again. I love your work – it is original and different, and great quality!

Regards,
Julia

From: Carol Anne J
Sent: 19 May 2012 15:00
To: Monica Boxley
Subject: enquiry from your website

Hi Monica,

Thank you so much for the necklace – it arrived in plenty of time and I gave it to my mother yesterday at her birthday tea. It is absolutely lovely, she was thrilled and won't take it off.

Kind Regards,
Carol Anne

From: Danica B
Sent: 16 April 2012 13:57
To: Monica Boxley
Subject: Coin Bracelet - Thank you!

Hi Monica,

When my mum was about 18 she visited London with her mum and saw a bracelet made of coins in an antique shop window. She fell in love with it and my grandma bought it for her as a present for finishing her exams.

She used to wear it on special occasions only and added to it over the years. About 15 years ago, we were broken into and my mums bracelet was stolen. Of all the belongings that were taken this was one of the few things she was really upset about. As a family we all commented the first time we went out for dinner and she didn't have the bracelet on, we missed the noise the bracelet made (it did make a racket – she was telling me she was once asked to take it off in a theatre as it was distracting the people in front).

I have been trying to collect coins for years but have never really found the right ones. When I saw your bracelet on the website I was pretty sure you'd be able to help recreate the bracelet for me and with her 70th approaching, thought it would make the perfect gift. I was absolutely thrilled when I picked up the finished bracelet from your shop. It was absolutely perfect and almost exactly like the original. We gave it to her last weekend and her first words when she put it on were “I feel put back together again”! She was so pleased with it. I can't thank you enough for making her birthday so special.

She will be down visiting from Newcastle shortly and I promised her that I would bring her along to see your beautiful shop – I might even treat myself to one of your purses...

I hope you are well, thanks again.
Dani

From: Caroline B
Sent: 12 April 2012 15:45
To: Monica Boxley
Subject: enquiry from your website

Monica Hello,

I have been lucky enough to have another of your GORGEOUS Marianne bags for my birthday today. That makes a total of 8 in various sizes and colours!

Now, every time someone asks me about the bags, and LOADS of people do, I tell them the story and show the little picture of your dear Mother. Sadly, today's bag has no picture of the original Marianne.

Now I know in the great scheme of things this is no big deal; I know this is the DEFINITION of a first world problem; I know that I could transfer pictures from bag to bag; and I am sorry to be so petty... BUT it would mean a lot to me if you could send me a teeny tiny picture of the real Marianne for my new lime green bag.

Thank you today, and every day, for designing THE most perfect handbags that bring me a little dose of joy every time I pick them up.

Kind regards
Caroline

From: louise f
Sent: 05 January 2012 10:30
To: Monica Boxley
Subject: RE: Your bag order

Hi Monica,

My address is [removed]. I will call today to make the payment.

So looking forward to getting the bag, it was actually about 2 years ago that I first spotted these bags! All good things are worth waiting for!!

Many Thanks,
Louise

From: Alison S
Sent: 26 November 2011 09:51
To: Monica Boxley
Subject: feedback via your website

Hi Monica,

Good to meet you yesterday; I am wearing the fabulous British coin necklace as I type in my pyjamas. How glamorous am I? I showed the necklace to my friends at the party and now they all want to visit your shop. More fun than a spatula, any day!...

...Anyway, thanks for the hospitality that you showed to me in your shop and look forward to your next show.

Best wishes,
Alison

From: Amanda E
Sent: 13 March 2011 20:30
To: Monica Boxley
Subject: enquiry from your website

Hello Monica

CONGRATULATIONS ON HAVING THE MOST COVETABLE BAG EVER, in the history of the world!!!! I seriously don't think I will sleep tonight... if I do it will be visions of the lush Marianne bag dancing in my head!

I thoroughly enjoyed your stand at the Teddington Contemporary Textiles fair today and lingered long just ooooooing & ahhhhhing over the delightful goods on display... I simply just want one and seeing as my birthday is fast approaching – 3 weeks! – I have already mentioned it to my dear hubby and thrust your website under his nose and have emailed a direct link – I am not known for my subtlety being an only child!

Now BIG DILEMMA!!! colour - LOVE the limey asparagus green (I can totally see it with fuchsia pink or red spotty interior, mmmmmmm!) but am a big TOMATO ORANGEY WARM RED person...? Any advice? I would like the medium size please!!

I'm hoping to come to your shop one weekend soon... I'll be in touch... meanwhile thank you for your BEAUTIFUL, DIVINE bags and the start of an obsession?!!

Amanda

From: Caroline B
Sent: 05 October 2010 21:53
To: Monica Boxley
Subject: enquiry from your website

Hello Magnificent Monica,

I am a keen collector of your lovely Mariannes. I have a red, a brown and a small gold and just wonder if you have a purple to hand that you could get to me by Thursday... I have a sudden need for one before a weekend wedding.

Thank you for all the compliments I get using your handbags.

Kind regards
Caroline

From: Joanna D
Sent: 14 August 2010 20:04
To: Monica Boxley
Subject: enquiry from your website

Dear Ms Boxley

After a long search and numerous fruitless enquiries to the BBC I have finally found your contact details via an article about the TV presenter Suzanna Reid in the Daily Mail of all places! – I have been searching for what seems like forever to find where to get one of your fabulous Silver Starburst necklaces which I saw Suzanna wearing on BBC Breakfast – and now I have found you!

I am hoping beyond hope that you might have one to purchase as I am rewarding myself for turning 40! Apologies for the over the top email but I'm living in hope that you still stock this item. I would be so very grateful if you would let me know if one is available and the cost ??? – also how would I go about purchasing ??? – I live in Liverpool and it's not that often I get down to London.

Yours in hope,
Joanna

Thank you again. I love your work – it is original and different, and great quality!

“...I was pretty sure you'd be able to help recreate the bracelet for me...

I was absolutely thrilled when I picked up the finished bracelet from your shop. It was absolutely perfect and almost exactly like the original.”

“Thank you today, and every day, for designing THE most perfect handbags that bring me a little dose of joy every time I pick them up.”

“I have been lucky enough to have another of your GORGEOUS Marianne bags for my birthday today. That makes a total of 8 in various sizes and colours!”

“...it was actually about 2 years ago that I first spotted these bags! All good things are worth waiting for!!”

“I showed the necklace to my friends at the party and now they all want to visit your shop.”

“CONGRATULATIONS ON HAVING THE MOST COVETABLE BAG EVER, in the history of the world!”

“...thank you for your BEAUTIFUL, DIVINE bags...”

“Thank you for all the compliments I get using your handbags.”

“...I have been searching for what seems like forever to find where to get one of your fabulous Silver Starburst necklaces which I saw Suzanna wearing on BBC Breakfast...”